Build it and they will come may be a true statement for baseball fields in ‘80s movies, but things don’t typically work that way in business.⚾ You can build the world’s greatest website, product, or chatbot—but if you don’t get the word out, you won’t see much success.
When it comes to Messenger chatbots, one of the most reliable ways to get the word out is via Facebook ads. Use them to get more bot subscribers or to reengage inactive subscribers so you can get more conversions.
Facebook ads work exceedingly well for bringing people to (or back to) your Messenger bot. Why? They’re designed that way! Facebook assists and rewards businesses who give users a reason to spend more time on its site or apps—and that includes Messenger.
We created this guide to help you understand your options when it comes to using ads to gain or reengage bot subscribers. We’ll help you:
- decide which type(s) of Facebook ads you should be running, depending on your goals
- maximize your return on ad spend (ROAS)
- get started today!
Who should be running ads for their Messenger chatbot?
One important note, before we start: You shouldn’t even consider using Messenger ads to gain or reengage chatbot subscribers unless both of the following are true:
1. Your bot has a high-quality, effective flow. 💯 If not, there’s no sense spending your hard-earned cash to bring people to it. Make sure your chatbot proactively guides the conversation, and makes it easy for users to get the information they need. Have friends or colleagues test it before you launch to confirm that it’s helpful, logical, and effective in promoting conversions.
2. Your bot follows Facebook’s Messenger policies, including the updates that took effect on March 4. 📝 If not, your bot and your page are at risk of being suspended or even blocked by Facebook. Brush up on the key aspects of the Messenger policy before you launch a Messenger ads campaign.
Here are the ad types we recommend for bringing more people to your chatbot or reengaging inactive subscribers.
1️⃣ Boosted posts
Use them to: Get bot subscribers
Facebook’s Boost Post feature will display your chosen page post as an ad so it can reach even more people. While boosting is a powerful feature in and of itself, you can multiply its effectiveness by combining it with Chatfuel’s Acquire Users from Comments feature.
It’s simple: Apply this Chatfuel feature to a page post that encourages authentic engagement (without being engagement bait). When users comment, your chatbot will automatically send them a message. If they respond, they become a subscriber and the conversation continues.
- So if you boost a post, you’ll get even more eyeballs on it. 👀
- If it’s a well-written, enticing post, more eyeballs will translate to more comments. 💬
- More comments will result in more bot subscribers. 🙋♀️
- With a well-built bot, more subscribers will mean more conversions, more sales, and more business success for you! 📈
To boost a Facebook post, just click the blue Boost Post button. A window will appear where you can choose your targeting, the ad duration, and your desired budget. Make your selections and hit Boost—simple as that!
2️⃣ Click-to-Messenger ads
Use them to: Get bot subscribers
Click-to-Messenger ads are exactly what they sound like: Facebook ads that appear in a user’s feed, and have a CTA button that brings them to your bot in Messenger (instead of to a landing page). Once they arrive, your chatbot can immediately engage the person. Once they respond, they’re a subscriber, and the bot can start moving them towards a conversion.
To set up a click-to-Messenger ad in Facebook Ads Manager, simply select Messages as the consideration, and set the Message destination as Click to Messenger. Build the rest of your ad (including creative, budget, targeting, etc.) as normal. Get step-by-step instructions. 👇
P.S. Later this spring, we’ll have a native feature in Chatfuel for building click-to-Messenger ads! 🤩Join our Facebook community for the latest updates on new features.
3️⃣ Instagram ads that click to Messenger
Use them to: Get bot subscribers
These ads also lead users who click on them to your bot in Messenger, but they originally appear in their Instagram feed instead of their Facebook feed. So the setup, functionality, and end result are basically the same as the click-to-Messenger ads we just discussed.
The main difference is that you’ll be tapping into a different audience. Instagram has over a billion users, more than half of whom are under age 34. If this demographic sounds like a good fit for your brand, click-to-Messenger ads on Instagram should be part of your strategy, so you can get these users to your bot. Here’s how to set up this type of ad. 👇
4️⃣ Sponsored messages
Use them to: Reengage bot subscribers
Facebook’s March 4 policy update says that businesses can’t send promotional content for free in Messenger more than 24 hours after the user’s last interaction with them. So what’s a brand to do? There are a few different ways you can reengage users, from encouraging them to make the first move to reaching out on another channel. But of all your options, sponsored messages are arguably the easiest and the most effective. 🙌
Sponsored messages are different from the other ad types we’ve mentioned. First, they can only be sent to existing bot subscribers. They’re meant for reengaging, not for attracting new users. And second, sponsored messages don’t appear in feeds or columns like other ads. Instead, they show up as messages in a subscriber’s Messenger inbox. You’re just paying to send them outside the standard contact window.
So yes, sponsored messages are paid messages, but they’re affordable for most any business. We ran our own sponsored-message campaign here at Chatfuel to prove it. With just $9, we sent over a thousand sponsored messages and had 282 of those lead to valuable, restarted conversations. All in all, it worked out to be less than one cent per sponsored message, or three cents per reengagement.
Follow this tutorial to learn how to set up sponsored messages. 👇
💡Tip: You don’t have to send sponsored messages to all bot subscribers, of course. You can specify your targeting as with any other ad type. To make this process a breeze, use Send Analytics Events to Facebook, one of our newest Pro plugins! It does for your Messenger chatbot what a Facebook Pixel does for your website: It monitors “events,” or specific user interactions in your bot, like when a subscriber sees a certain message or taps a certain button. The plugin gathers and sends this info to Ads Manager so you can get hyper-specific with your targeting—like only sending a sponsored message to those who did (or didn’t) do X or Y.
Note that, as of right now, the only event you’ll be able to view and use data from in Ads Manager is the Purchase Standard event. Facebook will begin displaying data for the other 23 Standard events as part of their gradual roll-out over the next six months. Nevertheless, we recommend setting up all the Standard events you want to monitor, now! ❗The plugin will still begin tracking them right away. That means that all data from now on will be visible to you as soon as Facebook supports that event in Ads Manager. (This only applies to Ads Manager. Standard and Custom events will all be visible in Facebook Analytics as soon as you set them up.)
Ways to improve your ROAS
As with any type of marketing strategy, you want to make sure you have something to show for your investment! Here are a few ways to make ads that lead to your Messenger chatbot (or reengage subscribers there) as effective and affordable as possible:
Create high-quality ads. 🏆 There’s no getting around this one. No matter what type of ad you run or where it leads, it won’t do well unless the creative is on point. You’ve heard it all before: Copy should be attention-grabbing and free from errors, images and headlines should be split-tested and optimized, CTAs should be clear and enticing.
Track your bot’s performance. Chatfuel offers three Pro features that make monitoring your chatbot’s performance easy:
- First, use the A/B Test plugin to try multiple versions of your bot’s images, buttons, attributes, and more to see which perform best. Then, adjust the flow to include those elements.
- Next, set up Button Actions to track users who click URLs in your bot. It’s another way to gauge effectiveness and optimize, and to get data for Lookalike audiences.
- Finally, use Inline Stats to see at a glance how many users have viewed and interacted with each block so you can find and fix any bottlenecks.
Utilize subscriber data for optimal targeting.🎯 We’ve got a new Pro feature coming at the end of March to help you do exactly this! 🌟It’s called Segment Sync. In the click of a button, this feature will let you send user data for certain groups of bot subscribers from the People tab right to Facebook Ads Manager. You can then use that data to design highly targeted audiences for your ads.
- For example, you could create a sponsored message that goes only to a custom audience of your subscribers who share a certain attribute.
- Or, you could create a Lookalike audience for a click-to-Messenger ad. That way, you can reach new users similar to your existing subscribers (or a specific subset of them).
Get updates on this and other upcoming features in our Facebook community! 👥
For more inspiration on improving ROAS, take a look at some of our client success stories:
💄A beauty startup that improved ROAS using data from the Chatfuel People tab
Use ads to introduce and reintroduce your bot to subscribers 👋
Whether you designed your bot to answer FAQs, to generate leads, to sell products, or something else, it needs users to interact with in order to do its job. Use Facebook ads to make the introduction between your target audience and your helpful, friendly chatbot—or to get them reacquainted after a period of inactivity. From there, your bot can take the reins, working to convert these new users so your business can continue to grow!
Learn more about what it takes to create effective Facebook ads in 2020 and beyond, then find out how to guide the buyer’s journey with a bot. And once again, you can find advice, inspiration, and updates on new Chatfuel features in our Facebook user community.